FREQUENTLY ASKED QUESTIONS

We serve all of Northern Virginia and Washington, DC — including Sterling, Ashburn, Herndon, Reston, Leesburg, Arlington, Falls Church, Fairfax, Vienna, McLean, Manassas, and surrounding communities. If you're within about 50 miles of Herndon, we can probably get to you.

Yes — fully licensed and insured in Virginia, Maryland, and DC. We hold a Virginia Master Plumber license (#2710053835), Virginia Contractor license (#2705143955), Virginia Backflow certification (#2717057602), Maryland Master Plumber license (#70823), and WSSC certification (#PFG-73895).

Give us a call at (703) 939-4473 or text us a photo of the issue. We'll give you a straight answer on what to expect. For most jobs, we provide a clear price on-site before any work begins — no hidden fees, no surprise charges.

We're a father-and-son operation, not a franchise. When you call us, you talk to us — not a call center. Every job is performed by a Master Licensed Plumber, and we're one of the few plumbers in Northern Virginia who genuinely answer the phone at 3 AM and show up within the hour.

We handle virtually all residential and commercial plumbing: emergency plumbing (24/7), drain cleaning and sewer service, water heater repair and installation (tank and tankless), fixture installation, gas line installation and repair, leak detection, backflow prevention, and general plumbing repairs.

Every job is different, so it's hard to give a one-size-fits-all number. The best thing to do is call us at (703) 939-4473 or text us a photo — we'll give you a straight answer on what to expect. We always provide a clear price before any work begins.

Absolutely. We install, repair, and service all major tankless brands including Rinnai, Navien, Noritz, and Rheem. We can evaluate your home's needs and give you a straightforward recommendation on whether tankless makes sense for you.

Yes — we stand behind every job with a 100% satisfaction guarantee. If something isn't right, we come back and make it right at no additional cost. Parts and equipment carry their manufacturer's warranty, and we handle warranty claims on your behalf.

Yes — and we mean it. We've shown up at 11 PM on Labor Day, 3 AM on a Tuesday, and Christmas morning. When you call our number, a real person answers — usually the plumber who's going to show up at your door.

In most cases, we can be at your door within 30-60 minutes in our primary service area. We always prioritize true emergencies — burst pipes, sewage backups, gas leaks, and active flooding.

For leaks or burst pipes: locate your main water shutoff valve and turn it off. For gas leaks: leave the house immediately and call 911 first. For clogged drains: stop using that fixture. When you call us, we'll walk you through exactly what to do.

Call us at (703) 939-4473, email contact@panddplumbing.com, or fill out the form on our Contact page. We typically respond within the hour. For emergencies, always call — we answer 24/7.

We prefer someone is home so we can walk you through findings and get approval before starting. But if you can't be there, we can make arrangements — we'll communicate throughout via phone or text.

We accept cash, check, and all major credit cards. Payment is due upon completion. For larger jobs, we're happy to discuss payment options upfront.